Cookie Policy
Our cookie policy and how we use them
COOKIE POLICY
Last updated August 15, 2026
This Cookie Policy explains how Velnoro LLC ("Company," "we," "us," and "our") uses cookies and similar technologies to recognize you when you visit our website at https://app.velnoro.com ("Website"). It explains what these technologies are and why we use them, as well as your rights to control our use of them.
In some cases we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.
What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the website owner (in this case, Velnoro LLC ) are called "first-party cookies." Cookies set by parties other than the website owner are called "third-party cookies." Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.
Why do we use cookies?
We use first- and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Website to operate, and we refer to these as "essential" or "strictly necessary" cookies. Others are used to remember your preferences and keep the interface working the way you left it. We do not use cookies for advertising, and we do not run analytics or tracking software on this Website. This is described in more detail below.
How can I control cookies?
You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Preference Center. The Cookie Preference Center allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.
The Cookie Preference Center can be found in the notification banner and on our Website. If you choose to reject cookies, you may still use our Website though your access to some functionality and areas of our Website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies.
The specific types of first- and third-party cookies served through our Website and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):
Essential website cookies:
These cookies are strictly necessary to provide you with services available through our Website and to use some of its features, such as access to secure areas.| Name: | sb-<project-ref>-auth-token |
|---|---|
| Purpose: | Keeps you signed in. Stores your authentication session so the application knows who you are between page loads. May be split across numbered cookies when the session is large. |
| Provider: | app.velnoro.com |
| Service: | Supabase View Service Privacy Policy |
| Type: | http_cookie |
| Expires in: | 1 year |
| Name: | csrfSecret |
|---|---|
| Purpose: | Protects against cross-site request forgery, a class of attack where another site tries to perform actions in your account. |
| Provider: | app.velnoro.com |
| Type: | server_cookie |
| Expires in: | Session |
| Name: | vn:signed_in |
|---|---|
| Purpose: | Signals that you have just signed in so the application can show a one-time confirmation message. Deleted immediately after it is read. |
| Provider: | app.velnoro.com |
| Type: | http_cookie |
| Expires in: | Session |
| Name: | TERMLY_API_CACHE |
|---|---|
| Purpose: | Used to store visitor's consent result in order to improve performance of the consent banner. |
| Provider: | app.velnoro.com |
| Service: | Termly View Service Privacy Policy |
| Type: | html_local_storage |
| Expires in: | 1 year |
Performance and functionality cookies:
These cookies are used to enhance the performance and functionality of our Website but are non-essential to their use. Without these cookies the Website still works, but it will not remember your display preferences between visits.| Name: | theme |
|---|---|
| Purpose: | Remembers whether you chose the light or dark appearance. Only set if you change the setting. |
| Provider: | app.velnoro.com |
| Type: | http_cookie |
| Expires in: | 1 year |
| Name: | sidebar:state |
|---|---|
| Purpose: | Remembers whether you left the navigation sidebar expanded or collapsed. |
| Provider: | app.velnoro.com |
| Type: | http_cookie |
| Expires in: | 7 days |
| Name: | lang |
|---|---|
| Purpose: | Remembers the language you selected so pages render in that language. |
| Provider: | app.velnoro.com |
| Type: | http_cookie |
| Expires in: | Persistent |
| Name: | velnoro_session_start, velnoro_signout_reason |
|---|---|
| Purpose: | Supports the inactivity timeout that signs you out of an unattended session, and lets us tell you why you were signed out. |
| Provider: | app.velnoro.com |
| Type: | html_local_storage |
| Expires in: | Persistent |
| Name: | vn:insight-bar-dismissed, vn:first-visit-* |
|---|---|
| Purpose: | Remembers that you dismissed an introductory banner or tip so it is not shown to you again. |
| Provider: | app.velnoro.com |
| Type: | html_local_storage |
| Expires in: | Persistent |
Payment and fraud prevention cookies:
These cookies are set by our payment processor and appear only on the billing and checkout pages. They are used to detect and prevent fraudulent payments. We do not use them to track you.| Name: | __stripe_mid |
|---|---|
| Purpose: | Fraud prevention and detection for card payments. |
| Provider: | stripe.com |
| Service: | Stripe View Service Privacy Policy |
| Type: | http_cookie |
| Expires in: | 1 year |
| Name: | __stripe_sid |
|---|---|
| Purpose: | Fraud prevention and detection for card payments, scoped to the current checkout session. |
| Provider: | stripe.com |
| Service: | Stripe View Service Privacy Policy |
| Type: | http_cookie |
| Expires in: | 30 minutes |
How can I control cookies on my browser?
As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser's help menu for more information. The following is information about how to manage cookies on the most popular browsers:
What about other tracking technologies, like web beacons?
Cookies are not the only way to recognize or track visitors to a website. Other technologies exist, such as web beacons (sometimes called "tracking pixels" or "clear gifs"), which are tiny graphics files containing a unique identifier that lets a website recognize when someone has visited it or opened an email. We do not use web beacons, tracking pixels, or clear gifs on this Website or in our email.
Do you serve targeted advertising?
No. We do not serve advertising on this Website, we do not permit third parties to serve advertising through it, and we do not sell or share your personal information for advertising purposes.
How often will you update this Cookie Policy?
We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
The date at the top of this Cookie Policy indicates when it was last updated.
Where can I get further information?
If you have any questions about our use of cookies or other technologies, please email us at privacy@velnoro.com or by post to: